Online Help Systems
Guidance, Information, and Training at the Point of Need
When an organisation implements changes to IT Systems or Business Processes, the traditional model is to train staff before the changes take place. This is time-consuming and resource-intensive, and can result in training fade, as staff are likely to forget important elements of the training before the changes are fully operational.
As a result, many organisations are now moving away from the traditional "training" model, and are electing to implement fully-integrated Online Help Systems.
Online Help Systems provide direct links from screens, fields, or workflows in almost any software application (or website) to on-demand user guidance, policies and procedures, and task and/or role-based eLearning lessons, which can all be delivered at the point of need. This is a perfect example of "just-in-time" training.
Organisations that use Online Help Systems take a longer-term, holistic approach to training; as the guidance and training materials must be maintained. However, the initial project timeline can be reduced significantly, training new employees is made easier, and when additional changes to systems or processes are made over time, retraining the entire organisation is not required.
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